Wednesday, June 30, 2010

Strike: loss is in the air

Air India strike shows a highly unprofessional attitude

A beautiful nation is not a gift; it is a result of good vision, continuous effort, strong political will and many more. But beyond this, perhaps small but more important factors are good governance, efficient bureaucracy and less corruption. Many of these are the factors which made Singapore, a tiny island nation an Asian country to qualify as the 'First world nation'. On my recent visit to Singapore (as a part of the IIPM GOTA programme), while in a conversation with a taxi driver, I came to know about Singapore efficient and corruption free culture. He told me numerous incidents where one was not allowed to contest election since he had committed a crime, perhaps a decade before.

But the worse was yet to come. On May 26, 2010, we (I along with 17 of my students) were running exhaustively at the airport after knowing that Air India employees are on a strike.There was news that the strike was pre-decided, if that is so, then Air India should not have issued tickets for those particular days and even if they have issued the tickets, the management should have some efficient mechanism to ensure that passengers would have alternative flights to reach respective destinations without hassle and harassment on time. Well, no such arrangement was on place. In fact, there was hardly any Air India employee to provide any kind of information and guide hundreds of clueless passengers at the airport. And more interestingly, this one or two days strike also gave another reason to show why the government undertaking entity is struggling to make profit. Each passengers paid to Air India about Rs.20,000, on an average for their journey. And Air India spent approximately Rs.81050 (about Rs.24,150 on accommodation and food, Rs.6900 on transport and about Rs.50,000 for alternative flights via Bangkok) on each of these passenger — who were in a few hundreds in number. Meanwhile, the Aviation ministry releases press brief that it’s not going to interfere over the issue, it will back the management’s decision completely. What was even more interesting was that our stay at Bangkok airport, for over six hours, never made us realise that we are in the same nation which is being torn apart through riots since years. The arrangement and flight procedures inside the airport was perfectly in place and it was made sure that the internal disturbance don't harm the business of airlines.

In a casual conversation I asked a receptionist of Hotel Mandarin Oriental Singapore, where we were staying as we were waiting for an alternative flight arrangement, that can employees of Asia’s one of the most successful airlines, Singapore Airlines, go on strike on similar context? He confidently said no though it doesn’t mean that their demands can’t be heard and met by respective authorities. Strike is illegal while employees have all the rights to raise their demands.

It’s high time for us to wake up, at least, for the sake of the nation. This small incident exemplifies the uncivilised manner we deal with issues. There is no logical reason harassing hundreds of commuters who have nothing to do with the strike's agendas (whether they are selfish or greedy in nature). Similarly, there is no point that Aviation Ministry should be so careless on such issues especially when no airlines, even public run airlines are making big money.

For Complete IIPM Article, Click on IIPM Article

Source : IIPM Editorial, 2009


An IIPM and Professor Arindam Chaudhuri (Renowned Management Guru and Economist) Initiative

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